Terms of Business
Our terms of business
All of the fine print ... made legible for your reference!
Quotes & Proposals
Quotes and proposals are to be treated as confidential and will remain the property of Lenny's Studio. Proposals and the information within them should not be passed to third parties without written permission. Quotes outlined in proposals are valid for 30 days from the date of receipt.
Invoices & payment terms
Payment schedules will be drawn up by Lenny's Studio and confirmed with the Client before commencement. An initial invoice will always be raised against and, unless otherwise agreed, work will not start until payment has been received (usually within 14 days of the issue date).
If payment on an invoice has not been received 2 days after the invoice's due date, Lenny's Studio has the right to suspend work until payment has been received. If the invoice remains unpaid for 10 days after the invoice's due date, Lenny's Studio has the right to remove/take down work completed within that invoiced stage of the project.
Supplied content & assets
With assets and provided content, it is the Client's responsibility to ensure that all rights and permissions have been obtained for use on the website, social media posts, or in any other form of promotion that Lenny's Studio has been commissioned to work on. This refers specifically to text, graphics, photography, company logos, trademarks, and any other required materials.
Ownership of work completed
Lenny's Studio retains ownership and copyright on all code and designs it creates for a Client, until final and full payment has been received for the work commissioned. Thereafter, the full intellectual rights belong to the Client.
Both Lenny's Studio and the Client shall not disclose confidential information to any outside parties throughout the period of engagement and thereafter.
On project acceptance, Lenny's Studio will provide a timeline and will outline key milestones for the agreed work. Lenny's Studio will keep the client informed of progress and flag up any potential delays as soon as they occur. Where delays are caused by the Client, Lenny's Studio has the right to adjust the timeline and subsequent key milestones for the project.
Lenny's Studio will always throughly test the work produced to ensure it meets the criteria set out for the project. In the case of a website, this will include functionality, as well as browser and device compatibility. Lenny's Studio will always advise on the readiness of a site launch.
Browser & device support
Where agreed work covers the build of web pages, these will be tested to work in all modern browsers and devices (with over one percent of the global market share). Compatibility with older browsers and devices will not be supported unless agreed upon as part of the scope of the work.
Lenny's Studio shall deploy to a hosting area of the Client’s choice assuming a compatible hosting environment is provided, but cannot be responsible for issues relating to hosting once the site is launched. Lenny's Studio also offers a managed WordPress hosting service and terms of our hosting can be viewed upon request.
In the case where website development work is undertake, Lenny's Studio will provide a code warranty on completed work for a period of 30 days, should the Client NOT take out an SLA, or have the website hosted by Lenny's Studio. All errors should be reported by emailing the Developer found on our contact page. Clients taking out an SLA, or who have the website hosted by Lenny's Studio will be covered for the agreed period of the SLA.
Should the Client require additional work outside of an agreed proposal or quote, Lenny's Studio will be happy to discuss the requirements and provide an updated quote to accommodate this. This additional work would not be undertaken without full agreement from the Client, and if necessary, not before a deposit payment has been made.
The Client agrees to indemnify and hold harmless Lenny's Studio from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including legal fees and costs, but only to the extent caused by, arising out of, the work carried out by Lenny's Studio.
The Client agrees that loss of sales due to technical malfunction of the website, will not be the responsibility of Lenny's Studio.
The Client may terminate this agreement at any time and for any reason by giving 30 days written notice to Lenny's Studio. On termination the Client shall pay Lenny's Studio an amount proportionate to the Services provided. If on termination, the total charges for the work completed is less than the amount received by Lenny's Studio, then the Client shall be issued a refund for the difference.
Lenny's Studio will fully comply with all the requirements of the latest Data Protection Legislation.
Governing law & jurisdiction
This Agreement shall be construed in accordance with the laws of Austria and shall be subject to exclusive jurisdiction of the Austrian courts.
Lenny's Studio is registered in Austria with company number ATU 57956377.